Aged and Community Services

Supporting older people and people with disabilities to stay active and connected. Providing culturally appropriate care.

Our Services
Healthy Living Group
The Healthy Living Group meets every fortnight on a Wednesday for outings in and around Hobart. It is a wonderful opportunity to meet up with old friends, make new friends, get some exercise and visit different places. Clients either pack a picnic or stop somewhere for lunch.

Pontville Visit
This trip, on the first Monday of the month, allows people who would not normally be able to get to the cemetery to tend to their loved ones’ graves. The trips provide a supportive and shared environment for all participants.

Elders Groups
For new and emerging communities, these groups provide an opportunity for clients to participate in day trips and other activities.

Day Centres
Our Day Centres include activities such as entertainment, exercise and information sessions. We provide morning tea and lunch at a reasonable cost. We can arrange transport if required.

  • Wednesday: German speaking Day Centre
  • Thursday: Chinese speaking Day Centre
  • Friday: Multicultural Day Centre
Our Case Managers can help you to access assistance with:

  • Housework
  • Personal Care
  • Meals
  • Transport
  • Outside activities
  • Medical issues
  • Legal and welfare matters
  • Advocacy
The Home Care Package program is a federal government initiative providing a coordinated package of services to support people to stay at home as they get older.

Our Home Care Package Program specialises in providing a wide range of support to elderly people from culturally and linguistically diverse (CALD) backgrounds who want to remain independent and living at home. We encourage independence, good health, social connections and physical activity.

Examples of support provided include:

  • support services, such as cleaning and gardening and basic home maintenance,
  • transport to help with shopping, visiting the doctor or attending social activities
  • personal care
  • case management

For information on our Home Care Packages please phone 6221 0999 or email

Current Pricing Schedule


Further information on the Home Care Package Program is available through My Aged Care or by phoning 1800 200 422. If you speak a language other than English call the Translating and Interpreting Service (TIS) on 131 450.

The Tasmanian Home and Community Care (HACC) Program provides a range of basic core support services targeted at younger people who live in the Tasmanian community and whose capacity for independent living is at risk due to an acute health event, moderate or mild functional impairment or deterioration of an ongoing condition.  ‘Younger persons’ are people aged less than 65 years and Aboriginal people aged less than 50 years.


  • Live in Tasmanian community;
  • Have difficulty performing everyday tasks without help due to moderate functional limitations, or an ongoing health condition;
  • Their capacity for independent living is at risk or be at risk of admission to acute care without assistance from the HACC program services.

HACC Program Services offered by MRC Tas:

Social support – Assistance provided by a companion, within the home or to access community services. Primarily directed to meeting a person’s need for social contact and or accompaniment to participate in social life. Not normally delivered at or from a fixed facility (including bilcultural workers).

Centre-based Day Care – Assistance provided to a client to attend/participate in group activities and provided at a fixed-base facility. Also includes group excursions/activities conducted by centre-based staff but held away from the fixed centre.

Meals at the Centre –  Meals prepared and delivered to the client (NOT prepared in the client’s home). Meals provided to a client at home, are counted separately to meals provided at a Centre.

Assessment – Assessment and re-assessment activities including at intake and eligibility determination for service. Also includes comprehensive assessment for a person’s need for assistance and capacity to undertake daily living, and OH&S assessments.

Case Management – In addition to care coordination work, refers to arranging additional services by means of brokerage, purchase of services, organising case conferences, actively monitoring for change in client or carer circumstances.

Client Coordination – Activities undertaken to facilitate access to HACC services for clients who need help to gain access to more than 1 service. Involves implementing care plan, liaison with service providers, monitoring and reviewing care plan.

Counselling/Support, Information and Advocacy – Assistance with understanding and managing situations, behaviours and relationships associated with the person’ need for care, including advocacy and provision of advice, information and training (including bilcultural workers).










The Commonwealth Home Support Programme (CHSP) helps senior Australians access entry-level support services to live independently and safely at home. The Program is based on a person’s support needs and age, e.g. if you are having trouble with everyday tasks and feel a little support could improve your health and wellbeing, CHSP could be right for you.

These services help older Australians to:

  • stay independent and safe in their own homes;
  • delay or avoid high-level care such as residential care in an aged care (nursing) home;
  • stay socially active;
  • stay connected with their community.


  • 65 years or older (50 years or older for Aboriginal or Torres Strait Islander people); or
  • 50 years or older (45 years or older for Aboriginal and Torres Strait Islander people) and on a low income, homeless, or at risk of being homeless.

CHSP Services offered by MRC Tas:

Counselling (Allied Health and Therapy Services)
Our Aged Care counsellors are available to support you in a safe and confidential relationship to promote mental health and wellbeing, enhance self-understanding, and resolve identified concerns. You are encouraged to be an active participant in the process to facilitate change and achieve your goals. We will provide you with assistance to understand and manage situations, behaviours and relationships.

Social Support – Group
MRC Tas offers a range of group activities each week to assist you participate in community life and feel socially included through structured, group-based activities that develop, maintain or support independent living and social interaction (see our monthly Activities Calendar). Our program of events are available to all who are eligible to participate in the group program and it is your choice which activities you attend. Group activities are provided at a fixed centre, and excursions/activities are also conducted away from the centre.

Social Support – Individual
MRC Tas workers can help you maintain independence and an active social life by working with you to develop care plan goals that support wellness. Assistance may be provided by a companion, within the home or to access community services. This service aims to meet a person’s need for social contact and or company to participate in social life. Times will be negotiated with a maximum 2hrs per week.

MRC Tas can provide you with access to meals, including meals prepared and provided at a fixed centre-based service. Some of these meals will be scheduled to allow you to choose to have a meal before or after the activity, if you want to.

Transport to Group Activities
MRC Tas can arrange transport through a registered provider. Please note, transport availability is dependent on the registered provider’s availability in your area. The fee for this service will be included in regular invoices.

*MRC Tas specialises in providing multicultural services and language support through the employment of bicultural workers.








Do you provide unpaid, practical, and emotional support to a family member or a friend who is frail aged or living with a disability, medical condition or mental ill health? Do your caring responsibilities affect your work, study or ability to socialise?

Carer Gateway supports carers from a culturally and linguistically diverse background. We work with Care2Serve, which provides counselling, peer support, coaching, advice, information, and financial support to carers. The aim of these services is to reduce carer stress and improve quality of life.

An MRC Tas worker can come and talk with you, your family or your community about the Carer Gateway. If you would like further information, call MRC Tas on 03 6221 0999. For an interpreter (TIS) call 131 450. We can provide written information in the following languages:

Amharic, Arabic, Burmese, Chinese, Dari, English, Farsi, Karen, Nepali, Oromo, Tigrinya

The Aged Care System Navigator (ACSN) allows older Culturally and Linguistically Diverse (CaLD) Tasmanians, their family and carers to access free information and support to navigate the aged care system.

We want to make sure all elderly people from CaLD backgrounds across Tasmania are able to understand and access appropriate aged care supports when they need/want them. Further we aim to navigate pathways through which CaLD clients can, either independently, or with support, transition between different aged care services/supports as their needs/wants change. Support is provided by both MRC Tas staff and volunteers in online/email, via telephone or face-to-face – either individually, or in group settings.

We can help people accessing aged care supports/services for the first time and transitioning between the Commonwealth Home Support Program, Home Care Packages and/or Residential Aged Care.

We can also:
· Provide support and information about, and assistance to accessing aged care options/supports;
· Provide practical assistance to access MyAgedCare system (i.e. making telephone/online inquiries/registrations with individuals, assisting with completing forms, help understanding terminology or letters about MyAgedCare) ;
· Assist people to link with or transition between aged care supports/services;
· Make referrals to specialist services if needed;
· Assist clients to self-advocate during the navigation process
· Collect feedback about the MyAgedCare System, and the barriers CaLD clients may experience, in order to improve future systems.
The service is available both to newly arrived communities as well as more established communities who may for example have migrated to Australia many years ago, but unexpectedly find themselves in need of assistance.

For more information and to access support please contact Katelyn on 03 6221 0999 or email

The Aged Care System Navigator (ACSN) program is funded by the Australian Government as part of the Better Access to Aged Care program.

Financial hardship assistance available. Please email or call 03 6221 0999 for more information and to apply. 

For Service Providers
MRC Tas provides cultural education to aged care service providers and to other community organisations through the Partners in Culturally Appropriate Care (PICAC) program.

The PICAC program aims to:

  • Support aged care providers to deliver culturally appropriate care to older people from diverse cultural and linguistic (CALD) backgrounds,
  • Work towards a vision that our aged care system tailors to and is inclusive of all individuals regardless of their background, diverse characteristics or life experiences.
  • Ensure the needs of older people from diverse cultural and linguistic backgrounds are identified and addressed, and
  • Improve partnerships between aged care service providers, culturally and linguistically diverse communities and the Department of Health.

Tasmania’s PICAC officer, Ruth Osborne, is based at Migrant Resource Centre Tasmania and can be contacted on 6221 0999 or

For more information and resources for service providers as well as consumers, visit

Partners in Culturally Appropriate Care is a national program funded by the Federal Department of Health since 1997. Visit

Delivery of safe and inclusive services to people with diverse needs and life experiences is built into the Aged Care Quality Standards. Diversity is woven through the standards and underpinned by Standard 1 to value the identity, culture and diversity of each consumer and to deliver culturally safe care and services.

The Australian Government’s Aged Care Diversity Framework provides a guide for assessing current performance, identifying gaps and designing pathways to improve inclusive service provision.

Within the framework, a CALD Action Plan was developed to assist aged care service providers to address specific barriers and challenges faced by older people with diverse characteristics and life experiences.

The Multicultural Sector Support and Development Service promotes and supports equitable access to Commonwealth Home Support Program (CHSP) funded services for senior members of culturally and linguistically diverse (CALD) communities.  The service target group is service providers funded under the CHSP and their clients

This services provides:

  • Strategic advice, information, referral and assistance to multicultural and mainstream services to improve outcomes for frail aged communities members from a culturally and linguistically diverse background.
  • Training to CHSP services, including Cultural Awareness Training, Working with Interpreters, and Working with People from a Refugee Background.
  • Information and advice to culturally and linguistically diverse communities to increase their awareness of, and access to, appropriate CHSP services.
  • Support in the development of home support services to enable CHSP service providers to operate effectively, in line with the objectives of the CHSP and within the broader aged care system.