Case Management – Settlement Engagement Transition Support (SETS)

MRC Tas Settlement Engagement and Transition Support (SETS) Services offer case management and support for people who arrived in Australia in the last five years as humanitarian entrants, family stream migrants with low English proficiency, and dependants of skilled migrants in rural and regional areas with low English proficiency.

SETS case workers can help with:

  • Family issues including family and domestic violence
  • Health and wellbeing
  • English language learning
  • Employment pathway support
  • Obtaining a driver’s license
  • Other issues

Multicultural Youth Tasmania offers a program tailored for young people aged between 15 and 24 years old with the same eligibility – including specialised services, social participation and sport & recreation activities.

To find out more about regular MRC Tas programs supporting these outcomes, visit the MRC Tas Events Calendar.

To sign up for MRC Tas fortnightly email newsletter which includes program updates click here.

MRC Tas offers case management, information, and educational programs to better identify and support women in situations of domestic and family violence and to advance women’s social and economic inclusion.

Migrant Resource Centre Tasmania offers targeted Case Management support for SETS-eligible women who have experienced Domestic or Family Violence.

  • Discrete and confidential service with a qualified worker
  • Support to access legal services
  • Emergency Housing Support
  • Financial Support
  • Referrals to other relevant services
  • Trauma Informed Counselling through the Phoenix Centre (at MRC Tas)
  • Use of Interpreters if needed
  • Supported referrals to Family Violence Services

To make a referral please email or contact the Youth or Settlement team on (03) 6221 0999

Referrals can be made to the Settlement and Community Services team or Multicultural Youth Tasmania team using the referral forms below.

View program flyer


To ensure that SETS-Client Services funding is directed to those most in need, services are limited to:

  • permanent residents who have arrived in Australia in the last 5 years as:
  • selected temporary residents (Prospective Marriage, Provisional Partner visa holders and their dependants) in rural and regional areas who have arrived in the last 5 years and who have low English proficiency
  • dependants of selected temporary residents (Provisional Skilled, Provisional Business or Investment) in rural and regional areas who have arrived in the last 5 years and who have low English proficiency

Adult Referral Form

Young Adult Referral Form (under 25 years old)

To access support for people outside of the above eligibility please contact the following services:

  1. If someone is at immediate risk or in danger call Tasmania Police on 000
  2. At point of leaving or for support with an incident – the Family Violence Counselling Support Service (FVCSS) on 1800 608 122

9am – midnight weekdays

4pm – midnight weekends and public holidays

  1. For support with case work to prepare for leaving – Safe Choices
  2. Support to make a legal statement – Safe At Home lawyer at Tasmanian Legal Aid
  3. Temporary visa holders – legal support with migration matters through Tasmanian Refugee Legal Service – Family Violence Migration Service
  4. Legal support for temporary visa holders experiencing family or domestic violence – Women’s Legal Service Tasmania
  5. Support for defendants with police or court order – Defendant Health Liaison
  6. Men’s family violence counselling service: Men’s Referral Service