Migration Support Program

Information, support and advice about Migration and Citizenship in Australia

*Important Update: Thursday Migration Drop-in Service has been discontinued. Please read the information on this page carefully for information on how to access migration services at MRC Tasmania.

The MRC Tas Migration Support Program provides advice and application assistance for refugee, family, and other migration matters.

The program has two services:

  • Non-commercial (funded) migration assistance
  • Fee-for-service migration assistance

Some people are eligible for support at no cost. This is called non-commercial support.

To be eligible for non-commercial support at MRC Tasmania, you must meet the following criteria:

  • You must be a resident of Tasmania; and
  • You must be a humanitarian permanent resident with one of the following visa subclasses:
    • 200, 201, 202, 203, 204; and
  • Your visa must have been granted less than five years ago.

MRC Tas only offers non-commercial support for special cases called ‘split family’ cases. You may be eligible for ‘split family’ migration support under the following circumstances:

  • When you were granted your visa, you were separated from an immediate family member. An immediate family member is a spouse or a dependent child. If you are under 18, your parents can also be considered immediate family members.
  • Even though they are separated from you by distance, the person must continue to be your immediate family member.
    • You must have told the Australian government about this person and your relationship to them before you were granted your visa.

If you believe these circumstances apply to you, you can request support in the following ways:

  • If you have a caseworker or support person, notify your caseworker and request a referral to meet the migration agent at the MRC Tas.
  • Speak to a volunteer at an MRC Tas Drop-in service. The volunteer will ask you some questions to confirm whether you are eligible. If you are eligible, they will make a referral for you to meet the migration agent.




Most people seeking support will have to pay for the support they need. This is called ‘fee-for-service’ support. MRC Tas provides fee-for-service support for many migration issues, including:

  • Visas for spouses, partners, and fiancées
  • Visas for children and other family members
  • Protection and humanitarian Visas
  • Skilled Visas, including state nomination
  • Visitor Visas
  • Resident Return Visas
  • Citizenship applications
  • And more – contact the MRC Tas on 03 6221 0999 or fill out the contact form below to find out if we can help.

Anyone can request an appointment under the fee-for-service program. To make an appointment:

  • Come in to our office and speak to the reception staff, or
  • Call 03 6221 0999, or
  • Fill out the contact form below or email migrationsupport@mrctas.org.au

Fees are negotiated on a case-by-case basis, and will vary depending on:

  • What kind of assistance is needed
  • How complicated the case is, and
  • How much time it will take to provide support.

The first appointment with the migration agent generally costs $180.

You may be eligible for a $90 concession consultation if:

  • you have an ImmiCard, OR
  • a Low Income Healthcare Card

At this first meeting, the migration agent will discuss the details of your case with you. You may be required to bring certain documents and information to the appointment. The migration agent will only ask for information that will help them to understand your migration issue, in order to give you the best advice possible.

If there are clear migration options for your matter, the migration agent will give you advice about the chances of success and an estimate of how much the full support for that matter will cost at the MRC Tas.

If you choose to work with MRC Tas, the migration agent will prepare a contract called a Service Agreement for you to consider. If you are happy with the terms and conditions you can sign the Service Agreement, pay a deposit, and the Migration Agent will be able to begin work with you.

Thank you for your interest in the MRC Tasmania Migration Support Program. We look forward to hearing from you.

Please note that the Migration Support Program is unable to provide language support services free of cost. If you require an interpreter for your meeting with our migration agent, please consider the following options:

Anyone seeking immigration assistance should be aware of their rights and the obligations of the service provider. The Consumer Guide (available in multiple languages) has information about: the migration advice profession, the functions of the regulation authority for migration services, the legislation regulating the migration advice profession, what a client can reasonably expect from a registered migration agent, and complaint procedures.

The Code of Conduct for registered migration agents is set out in legislation to regulate the conduct of registered migration agents. It prescribes an agent’s obligations towards their clients. The Code of Conduct may be viewed by clicking on the pdf link below:

Code of Conduct            

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Translated information      

For the convenience of new arrivals, see the below in-language approximations of MRC Tasmania’s Migration Support Program’s eligibility and intake policy. For our official and up-to-date Intake and Eligibility policy, please always refer to the English language information above.

Intake Policy – Arabic     Intake Policy – Tigrinya        Intake Policy – Oromo       Intake Policy – Farsi      Intake Policy – Karen

MRC Tas migration support services are provided by registered migration agents Kim Heap (MARN 1575473) and Alex Long (MARN 1791984).


Martin and Noi – Partner Visa

“It was really easy having Colin take care of our visa application process. For me the Dropbox was very easy for uploading all the required documents and Colin was always available whenever I had questions. Colin even called us on a Sunday to provide some important information about Noi’s visa. Colin made what is otherwise a quite horrific process a lot easier.”
Resident Return Visa

“Colin Maier has been assisting my family on my children’s migration applications and my own RRV application since last year Feb 2018, which were slightly complicated as there were three simultaneously applications of varied circumstances.  

We thank Colin for his clear and insightful approach resulting in our family’s successful approval this year in April 2019.  I find that Colin is dedicated, knowledgeable and very prompt in delivering his service and advice, we are very grateful to him and would highly recommend his excellent service to anyone who needs it.

Wishing Colin and his team great success!”  – anonymous

Scarlet and John – Bridging/Partner Visa

It was great having Colin on our team.  He helped us navigate the complexities of the immigration system with professionalism, and with a personal touch: always answering our emails within 24 hours, being clear with his explanations and instructions on how to proceed or what the best course of action would be. In short, we felt very supported and we had a friend on our side who wanted us to succeed from the outset. A big thanks again to you Colin for our successful partner visa application.”
Temporary Protection Visa

“ Dear Colin, thanks for your help and advice,  it was greatly appreciated. We had a good trip, so A* could see his sick mother.”

A arrived in Australia by boat as an unaccompanied humanitarian minor. After a period in community detention, he was granted Temporary Protection. The Migration Support Program assisted A and his community support to gain approval for travel to a third country to see his mother. This feedback has been anonymised to protect the privacy of the client.