Stakeholder Update – 02/04/2020

Dear Stakeholder,

I would like to update you on the Migrant Resource Centre Tasmania (MRC Tas) response to the COVID-19 pandemic.

As an essential provider of services MRC Tas acknowledges we are in a unique position as a trusted agency for multicultural communities. Our responsibilities include ensuring our existing and new clients can access both support and assistance with minimal disruption.

In response to information and direction from the Tasmanian and Australian Governments we have been adapting our service delivery methods. From Monday 30 March 2020 our services transitioned to a remote model where the majority of our client work will be conducted by telephone or through digital devices. We have suspended access to our offices in both Hobart and Launceston and while we have taken some significant steps to limit face to face services with clients, we continue to deliver a number of programs personally to vulnerable individuals. We understand and appreciate that not all health and wellbeing needs can be met through virtual communication.

We know the events of the last few weeks have been particularly challenging. We also acknowledge that the necessary physical distancing may exacerbate feelings of isolation and disconnection and compound disadvantages that are already experienced by our clients. We are prioritising our most vulnerable clients with regular wellbeing checks. MRC Tas is also making every effort to support access to reliable and relevant information and we are keeping our website up to date with resources that are particularly useful to community members from Tasmania’s new and emerging communities. We are also working on implementing a variety of ways to support virtual engagement with our clients and as we work through what this means for each program we will keep you updated.

This situation is unprecedented and we are all navigating uncertainty. At this time of crisis, we are reaching out to the broader sector to offer our support. We welcome working cooperatively and collaboratively and encourage you to contact us and share information when unmet needs become apparent. We will continue to respond, flex and adapt our services as needed as this situation unfolds.

With this update, we convey our organisation’s best wishes to all of our supporters and stakeholders. We trust we are all able to come through this period healthy, and resiliently.

Please do not hesitate to reach to MRC Tas during this time if we can provide any assistance.

Yours faithfully,



Alison O’Neill
Chief Executive Officer


Published: 02/04/2020

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