Services Update

COVID-19 and services at Migrant Resource Centre Tasmania

In response to COVID-19 we have adapted our services and are working to minimise disruption to our clients’ access to support and assistance. From Monday 30 March 2020 the majority of our client work has transitioned to telephone or digitally based communication platforms. We are prioritising our most vulnerable clients with regular wellbeing checks. We have suspended access to our offices in both Hobart and Launceston. While we have taken some significant steps to limit face to face services with clients, we continue to deliver a number of programs personally to vulnerable individuals. We understand and appreciate that not all health and wellbeing needs can be met through virtual communication. – Download Services Update (March 2020)

We are also making every effort to support access to reliable and relevant information and we are keeping our website https://mrctas.org.au/covid-19/ up to date with resources that are particularly useful to community members from Tasmania’s new and emerging communities.

Home Care Packages and Social Support Individual – support to elderly people from culturally and linguistically diverse (CALD) backgrounds who want to remain independent and living at home.

Service are for older persons 65+ who require individual support. 

Currently focusing on delivering essential services such as case coordination, shopping, transportation to medical appointments and medication pick up.

How to access services:

Services can be accessed via My Aged Care: www.myagedcare.gov.au/make-a-referral

The Humanitarian Settlement program (HSP) provides case management for families and individuals arriving in Tasmania on refugee category visas.

The Program promotes the skills and knowledge needed for people from refugee and humanitarian backgrounds to begin their new lives in Australia and to build the skills required participate in Australia’s economic and social life.

The HSP currently provides early practical support to humanitarian entrants on arrival, including finding and setting up initial housing, basic supplies and connections to essential services. All other support for people using this service are being conducted by phone or online platforms at this time. Contact: 03 6221 0999 or reception@mrctas.org.au

Specialised and Intensive Services (SIS)

SIS offers clients with complex needs short term, needs-based support to help them access appropriate mainstream services and develop the necessary skills to manage their needs independently.

The current service is based on specific client needs, with the majority of the support being provided via phone or online platforms at this time.

To refer a person for SIS, please complete the online SIS Referral Form:

https://immi.homeaffairs.gov.au/settling-in-australia/humanitarian-settlement-program/specialised-and-intensive-services

Counselling and support services to people and communities who have experienced torture and other traumatic events whilst in their country of origin or whilst fleeing their country. The Phoenix Centre is currently offering telephone support and engagement through social media platforms.

How to access services:

For an interpreter call 131 450 first, tell them your language and that you’re calling MRC Tas 03 6221 0999 (9am – 5pm), Ask for The Phoenix Centre.

Visit www.mrctas.org.au/phoenix-centre/ for referral forms. New referrals can be sent to: phoenixreferrals@mrctas.org.au

MYT provides targeted services and projects to support young people.

Services include information, referral and case management for young people aged up to 25 years  from a migrant and humanitarian entrants.

Currently offering telephone support and engagement through social media platforms.

MY Education is providing online study support for young people.

How to access services:

For an interpreter call 131 450 first, tell them your language and that you’re calling MRC Tas 03 6221 0999 (9am – 5pm). Ask for the Youth team (MYT). Email: youth@mrctas.org.au

Multicultural Youth Tasmania logo

 

 

 

 

 

 

Currently offering telephone support and engagement through social media platforms, for the following:

  • Information and referral for people from a migrant and humanitarian entrants (phone, email, skype)
  • Community development with new and emerging communities focusing on supporting community leaders, groups and organisations
  • Community development service updates for leaders and multicultural community members. Subscribe at communitydevelopment@mrctas.org.au
  • Resources in English and community languages: www.mrctas.org.au/resources/
  • Self study learn to drive information: www.soundcloud.com/mrc-driving-program

How to access services:

For an interpreter call 131 450 first, tell them your language and that you’re calling MRC Tas 03 6221 0999 (9am- 5 pm), Ask for Settlement Services or email settlement@mrctas.org.au

Published: 02/04/2020

Back to News Feed

Share this Post