HSP Housing Support Case Manager

Marley Mai

  • Job Type: Full-time, Fixed Term until 30 June 2024
  • Location: State-wide
  • Award and Level: SCHADS Level 4

We are currently seeking a Housing Support Case Manager to join our HSP team.

About Migrant Resource Centre Tasmania (MRC Tas)

MRC Tas is a not-for-profit organisation with a focus on meeting the needs of migrants, humanitarian entrants and refugees through effective, targeted, and meaningful services. Our passionate and energetic teams thrive on making a lasting difference.

The Humanitarian Settlement Program’s (HSP) is funded by the Department of Home Affairs. The program is delivered in Tasmania by MRC Tas in collaboration with AMES Australia. The HSP has an outcomes-based delivery framework, with a renewed focus on improving English language, education and employment outcomes for humanitarian entrants. The program provides individualised client services within a needs-based case management approach. MRC Tas delivers the HSP from offices in Launceston and Glenorchy. 

About the role

The Housing Support Case Manager role is pivotal in ensuring clients are guided and supported to proactively link to local housing providers, and access and apply for private rental opportunities statewide. The Housing Support Case Manager will oversee and administer the HSP short-term property portfolio to ensure maximum occupancy. They will provide support and work collaboratively to develop strong relationships with relevant housing services, property agencies and external partners across the state, ensuring HSP clients are able to obtain long term housing, therefore supporting successful settlement outcomes in the state.

The successful candidate will have

  • Related degree level qualification or equivalent skills and experience to support case management and working with vulnerable people.
  • Demonstrated knowledge and experience in the efficient coordination of cases with an emphasis on best practice case management and efficient service delivery, or the ability to gain the same.
  • Demonstrated strong business, strategy and analytical skills.
  • Demonstrated high level interpersonal and stakeholder engagement skills and the ability to liaise with internal and external agencies for successful outcomes.
  • Effective client advocacy skills and ability to work with and understand relevant cultural considerations.
  • Excellent writing, reporting, time management and organisational skills, with the ability to meet key organisational and contractual requirements.
  • Sound understanding of issues facing people from refugee backgrounds and their families, or the ability to gain the same.
  • Current unrestricted Tasmanian Driver’s Licence.


  • Knowledge of and experience in the delivery of settlement services, in particular housing and tenancy.

For further information please read the Position Description and Selection Criteria and contact Jamyang McQuillen for a confidential conversation about the role on 03 6221 0999 within business hours.

What do we offer?

  • Salary Packaging
  • Access to Employee Assistance Program
  • Ongoing learning and development opportunities
  • Health & Wellbeing days of paid leave and more!

How to Apply?

Employment is subject to a satisfactory National Police Check, Working with Vulnerable People registration and Work rights in Australia.

Complete Application

Applications close: 9AM – Thursday, 09 February 2023

MRC Tas is committed to child safety and has zero tolerance for child abuse.

MRC Tas values diversity and inclusion and is an equal opportunity employer. Applications from under-represented groups, including people with disability, people with caring responsibilities, LGBTIQA+ people, Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds are encouraged and supported.