From 24/03/2020 we are suspending face-to-face services at our offices. Most services are moving to telephone support. There are some exceptions and clients have already been contacted regarding this. We are also working on other ways that we can continue to provide services to clients.
MRC Tas is also taking the following measures in response to coronavirus COVID-19:
- We are assisting clients to access up to date information about COVID-19
- We have introduced working from home and are limiting face-to-face interactions
- We have stepped up our cleaning practices in our offices
We are communicating directly with clients regarding suspended or adjusted services. Clients can call reception for support on 03 6221 0999.
We have put in place screening procedures at our offices and other facilities. Anyone who may need to interact with MRC Tas staff will be asked to notify staff if they have recently returned from overseas and have been in contact with a confirmed case of COVID-19. If you have cold and flu symptoms please stay at home.
There are precautions we can all take to help slow the spread of viral illnesses. This is done by washing your hands often with soap and water and using a tissue or elbow to cover your mouth and nose when you cough or sneeze, then disposing of the tissue in a rubbish bin. In addition it is important to limit your interactions with other people and observe social distancing (staying 1.5 m away from other people).
If you have concerns about COVID-19, call the Public Health Hotline on 1800 671 738 for advice. Call 131 450 for an interpreter.
Hardship support and other support available
Housing connect: 1800 800 588, 24 hours a day, seven days a week
Tenants Union: (03) 6223 2641 or 1300 652 641
Boxes are packed with healthy, nutritious, and where possible, culturally appropriate food, intended for cooking in a home kitchen.
For more information and to register for this service, please call MRC Tasmania on 03 6221 0999 or email email@example.com
Supported by the Jetty Foundation and delivered by the Glenorchy District Football Club.
This new program provides in-language resources in the areas of mental health, financial, social, medical, and other identified key areas of concern, individual support for psychosocial issues resulting from COVID-19 impacts, and Case Coordination to link people with a CALD background with education, employment, training, and other services as they re-open.
For more information please email firstname.lastname@example.org, or for more information and to refer a client please call:
Southern Tasmania: Beth Lord or Emily Churches on (03) 6221 0999
Northern Tasmania: Kelli Charles on (03) 6724 2820, or Emily Churches on (03) 6221 0999
Rent relief up to $2000 from the Tasmanian Government for those in financial hardship due to COVID-19 can apply by contacting Housing Connect: 1800 800 588. This starts 25 May 2020, and includes temporary visa holders.
If you have no income, savings and no access to other support you may be eligible for a once-off emergency relief payment from the Australian government. Apply online through the Red Cross.
Some temporary visa holders can access up to $20 000 of their superannuation savings. Check eligibility here.
National Debt Helpline has free financial counselling. Phone 1800 007 007.
Beyond Blue has a dedicated Coronavirus Mental Wellbeing Support Service. Trained mental health professionals are available for support 24 hours a day, 7 days a week, via phone, web chat and email.
If you’d like practical help to manage self-isolation consider asking for help from:
- your current personal, professional or cultural network
- community members offering help as Local Legends on Gumtree
- community members offering help on the Crisis Heroes website
If you have the capacity to support local organisations as a volunteer, this can keep you and the community healthy during this period of disruption. Applying for a formal volunteer position through Volunteering Tasmania is like applying for a job. It can take time but the experience is valuable for your job seeking, developing different skills, and broadening your community connections.
The Safety Net Grant Scheme is a once-off grant from UTAS of $2000. These are emergency supports, not income support.
If you have held a student visa for 12 months or more you can access up to $10,000 of your Australian superannuation tax-free.
Tasmanian Government coronavirus (COVID-19) information and advice: www.coronavirus.tas.gov.au/
Australian Government Department of Health website: www.health.gov.au/resources/translated
- Simple English
- Arabic / ﻋﺮﺑﻲ
- Amharic / አማርኛ
- Tigrinya / ትግርኛ
- Swahili / Kiswahili
- Malay / Bahasa Melayu
- Kurdish (Kurmanji)/ کوردی
- Karen/ ကညီကျိာ်
- French/ français
- Chin Hakha
- Dari / دری
- Farsi /ﻓﺎرﺳﯽ
- Hazaragi / آزرگی
- Lingala / Ngala
- Tamil / தமிழ்
- Oromo/afaan oromoo
Simple English Posters from the World Health Organisation (WHO) on how to effectively handwash (with soap) and handrub (with hand sanitiser)
Translated information about Citizenship can be found here: https://covid19.homeaffairs.gov.au/citizenship
Migration Council Australia (MCA) has developed a Government sponsored multilingual resource for Australia’s culturally and linguistically diverse communities about COVID-19, its impact and available support.
With the MyAusCovid-19 app you can:
– Browse articles to find out more about COVID-19, tips for prevention, caring for individuals and community, information on government response, and access to health care, financial assistance and support
– Search for topics or points of interest
– View short animations with helpful summaries of specific topics
– Find useful tips and contacts to help you adjust during COVID-19
Languages from Africa: Swahili/Kiswahili, Kirundi, Kinyarwanda, Dinka, Nuer, Lingala, Somali, Amharic, Oromo/Afaan Oromoo, Tigringya.
Languages from the Middle East: Arabic, Hazaragi, Assyrian, Kurdish Kurmanji, Kurdish Sorani, Dari, Pashto, Farsi/Persian.
Languages from Asia: Bengali, Hindi, Tamil, Urdu, Tibetan, Hmong, Chin Hakka/Hakha, Chin Falam, Zomi/Zou, Karen, Karenni, Rohingya, Burmese, Nepali/Napali.